Terms & Conditions

Effective Date: April 2025
Company Details:
GENTLM is a trading name of GENTLM Limited
Registered in England & Wales, No. 12092235
Registered Office: 124 City Road, London, EC1V 2NX
Website: www.gentlm.com
Email: contact@gentlm.com

1. Overview

These Terms govern your use of the GENTLM website and purchases from our store. By accessing our site or making a purchase, you agree to comply with these Terms in full.

2. Terms of Sale

  • All products are sold subject to availability.

  • Prices include VAT (where applicable).

  • Payment must be made in full before dispatch.

  • We accept major credit/debit cards and PayPal.

  • Once an order is placed, a confirmation email will be sent. This does not signify acceptance until the order is dispatched.

  • We reserve the right to refuse or cancel any order at our sole discretion.

3. Return Policy

  • We accept returns within 14 days of receipt.

  • Items must be unworn, unused, and in original packaging.

  • Customers are responsible for return shipping unless the item is faulty.

  • To initiate a return, please email contact@gentlm.com with your order number.

4. Refund Policy

  • Once your return is received and inspected, we’ll notify you of approval.

  • If approved, a refund will be processed to your original payment method within 7–10 business days.

  • We do not refund original shipping costs unless the item was defective.

5. Intellectual Property

All content — including designs, logos, text, graphics, and media — is the property of GENTLM or licensed appropriately. Reproduction without permission is prohibited.

6. Checkout Disclaimer

By completing a purchase, you confirm:

  • You have read and agreed to the Return & Refund Policy.

  • You understand any delivery times are estimates and may vary.

  • You have verified the accuracy of your order, including shipping details.

7. Liability Disclaimer

We make no warranties or representations regarding the accuracy or completeness of content on our site. To the extent allowed by law, GENTLM is not liable for indirect or consequential damages.

8. Website Footer Disclaimer

All product imagery is for illustration purposes. Prices, availability and offers are subject to change without notice. GENTLM reserves the right to update or remove products at any time.

9. Cookie Usage

Please refer to our Cookie Policy to understand how we use cookies to improve your site experience and comply with data protection laws.

10. Contact Policy

If you contact us through the website, email, or social channels:

  • We store your message securely.

  • We only use your data for the intended purpose (e.g., customer service or order support).

  • You may request deletion or access to this data at any time.

11. Governing Law

These Terms shall be governed under the laws of England & Wales. Any disputes will be subject to the exclusive jurisdiction of UK courts.

12. Contact Us

For any queries about these Terms, returns or your order:

📧 Email: contact@gentlm.com
📍 Mail: GENTLM Limited, 124 City Road, London, EC1V 2NX