Cookie Policy

Last updated: April 2025

This Cookie Policy explains how GENTLM (“we”, “us”, or “our”) uses cookies and similar technologies when you visit www.gentlm.com.

1. What Are Cookies?

Cookies are small text files stored on your device to help websites remember information about you, such as login status, preferences, or site activity. Cookies can be first-party (set by us) or third-party (set by external services).

2. Types of Cookies We Use

Type

Purpose

Essential Cookies

Required for core functionality like cart, login, and checkout.

Performance Cookies

Help us measure website performance and usage (e.g., Google Analytics).

Functional Cookies

Enable personalisation and remembered preferences.

Marketing Cookies

Track user activity across websites for advertising (e.g., Meta Pixel).

3. Cookies in Use

Examples of cookies we use:

  • _ga (Google Analytics): Tracks visitor behavior (Expires in 2 years)

  • _fbp (Facebook Pixel): Optimizes advertising delivery (Expires in 90 days)

  • woocommerce_cart_hash: Tracks cart data (Session-based)

  • cookie_consent: Stores your cookie consent preference (Expires in 6 months)

4. Your Consent

On your first visit to our site, you’ll see a cookie consent banner. You can:

  • Accept all cookies

  • Reject non-essential cookies

  • Customise your preferences

You can always change your cookie settings or withdraw consent via our Cookie Settings link in the website footer.

5. How to Manage Cookies

You can also control cookies through your browser settings:

  • Chrome: Settings > Privacy and security > Cookies and other site data

  • Safari: Preferences > Privacy > Manage Website Data

  • Firefox: Preferences > Privacy & Security > Cookies and Site Data

  • Edge: Settings > Site permissions > Cookies and site data

Note: Disabling certain cookies may impact your experience on our site.

6. Third-Party Cookies

We work with trusted partners who may set cookies when you interact with us:

  • Google (Analytics, Ads)

  • Meta (Facebook, Instagram)

  • Klaviyo (email & SMS tracking)

  • Stripe / PayPal (payments)

They may collect browsing data in accordance with their own privacy policies.

7. Updates to This Policy

We may occasionally update this Cookie Policy. Any changes will be reflected on this page with an updated date.

8. Contact Us

If you have questions or concerns about our use of cookies, please email us at:

📧 contact@gentlm.com
📍 GENTLM Limited, 124 City Road, London, EC1V 2NX